Effective date: August 15, 2026
This list identifies the core providers that process data for Haplotype Labs in operating the HaploHub platform, the services they provide, the categories of data they may handle, and their principal processing location.
Providers are contractually limited to performing services for Haplotype Labs and must protect the data they handle under applicable contractual and legal obligations. Not every provider receives every category listed, and a provider receives data only when its function requires it.
Cloud infrastructure
Google Cloud
Google LLC and relevant Google affiliates
- Function
- Cloud computing, storage, databases, genomic pipeline execution, networking, security, logging, backups, and deployment infrastructure.
- Data
- Account and authentication identifiers; service, upload, and processing metadata; security and diagnostic records; encrypted genetic data, biomarker and health data, and derived results stored or processed by HaploHub.
- Location
- United States for genetic data and biomarker and health data.
Each customer organization's data is partitioned into a dedicated Google Cloud project.
Identity and authentication
WorkOS
WorkOS, Inc.
- Function
- Account authentication, organization and membership management, session management, and delivery of sign-in, invitation, and account email.
- Data
- Name, email address, profile information, organization membership, authentication identifiers, session and device information, IP address, and security events. WorkOS does not receive uploaded genetic data or biomarker and health data.
- Location
- United States, subject to WorkOS's documented service-provider infrastructure.
Reliability and security monitoring
Sentry
Functional Software, Inc., doing business as Sentry
- Function
- Application error reporting, performance monitoring, diagnostics, and incident investigation.
- Data
- Coded account identifier; IP address; device, browser, page, and application information; error details; performance and diagnostic events. Haplotype Labs does not send account email addresses to Sentry, excludes default personal data from events, and masks text and media in session replays. Sentry does not receive uploaded genetic data or biomarker and health data.
- Location
- United States, subject to Sentry's documented service-provider infrastructure.
Operations tooling
Slack
Slack Technologies, LLC, a Salesforce company
- Function
- Internal operations alerting — delivery of automated error and incident notifications to Haplotype Labs' private workspace.
- Data
- Error and incident alert contents forwarded from reliability monitoring: coded account identifiers, error details, and application diagnostic summaries. Slack does not receive uploaded genetic data or biomarker and health data.
- Location
- United States, subject to Slack's documented service-provider infrastructure.
Linear
Linear Orbit, Inc.
- Function
- Engineering issue tracking for investigating and resolving errors and incidents surfaced by reliability monitoring.
- Data
- Issue contents derived from error and incident alerts: coded account identifiers, error details, and application diagnostic summaries. Linear does not receive uploaded genetic data or biomarker and health data.
- Location
- United States, subject to Linear's documented service-provider infrastructure.
Changes to this list
We update this list when a core provider begins or stops processing data for HaploHub or its function materially changes.
Questions about a provider or its role may be sent to privacy@haplotype-labs.com.